Privacy Policy

1 · About This Policy

This Privacy Policy ("Policy") describes how Frozen Lantern LLC ("Frozen Lantern," "we," "us," or "our") collects, uses, shares, and otherwise processes personal information in connection with our websites, products, software, services, and applications (collectively, the "Services").

By accessing or using any of our Services, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, do not use our Services.

This Policy applies to all Frozen Lantern products and services, including those currently available and those we may offer in the future. As our business and Services evolve, our data practices may change accordingly. We will communicate material changes as described in Section 14.

2 · Who We Are

Frozen Lantern LLC is a limited liability company organized under the laws of the State of Arizona, United States. We develop analytics and productivity software for creators.

For the purposes of applicable data protection law, Frozen Lantern LLC is the data controller responsible for your personal information in connection with our Services.

Privacy inquiries: info@frozenlanternstudios.com

3 · Information We Collect

3.1  Information You Provide

We may collect information you provide directly to us, including but not limited to:

• Account registration information, such as name, email address, username, and password
• Payment and billing information, which is collected and processed by our payment partners on our behalf
• Profile information and account preferences
• Content, data, or files you choose to upload, import, or process using our Services
• Communications you send to us, including support requests and feedback
• Responses to surveys, promotions, or other requests we may send

3.2  Information Collected Automatically

When you use our Services, we and our service providers may automatically collect information, including but not limited to:

• Device and browser information, including type, operating system, and settings
• IP address and general location data derived from it
• Usage data, including pages visited, features accessed, interactions, and time spent
• Referring URLs and navigation paths
• Log data, crash reports, and performance information
• Data collected via cookies and similar tracking technologies, as described in Section 6

3.3  Information from Third Parties

We may receive information about you from third parties, including payment processors, analytics providers, marketing partners, and other sources. We may combine this information with data we collect directly.

3.4  Creator and Game Data

Certain Frozen Lantern products allow you to import, upload, or process data exported from third-party platforms, including game creator analytics exports. The handling of such data — including whether it is processed locally on your device or transmitted to and stored on our servers — depends on the specific Service you are using. Please refer to the documentation for each Service for details on how your creator data is handled. We are not responsible for the accuracy or completeness of data originating from third-party platforms.

4 · How We Use Your Information

We may use the information we collect for purposes including but not limited to:

• Providing, operating, maintaining, and improving our Services
• Processing transactions, fulfilling orders, and delivering purchased products
• Creating, managing, and securing user accounts
• Responding to your inquiries, requests, and support needs
• Sending transactional communications related to your account or purchases
• Sending marketing and promotional communications about our products, services, and updates — you may opt out of these at any time by contacting us at info@frozenlanternstudios.com
• Personalizing your experience and delivering relevant content
• Analyzing usage patterns, conducting research, and improving our products
• Detecting, investigating, and preventing fraud, abuse, and security incidents
• Complying with applicable legal obligations and enforcing our agreements
• Protecting the rights, property, and safety of Frozen Lantern, our users, and the public
• Any other purpose disclosed at the time of collection or for which you provide consent

5 · Third-Party Services

We use third-party services to operate our business. These providers may receive certain information about you as a result of your use of our Services. Each has its own privacy policy governing their data practices, and we are not responsible for their handling of your information.

Current key providers include:

We may add, remove, or replace service providers at any time. This table reflects our current key providers and will be updated as our infrastructure changes.

6 · Cookies and Tracking Technologies

We and our service providers may use cookies, pixel tags, web beacons, local storage, session storage, and similar technologies to collect information about your interactions with our Services. These technologies may be used to:

• Maintain your session and keep you signed in to your account
• Remember your preferences and settings
• Analyze usage patterns and measure performance
• Support security and fraud prevention features
• Deliver and evaluate the effectiveness of marketing communications
• Enable integrations with third-party services

You may control cookie behavior through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Services.

Third-party services we use — including payment processors and infrastructure providers — may independently set and access their own cookies and tracking technologies in connection with your use of our Services. These are governed by those parties' own policies.

7 · Data Sharing and Disclosure

We do not sell your personal information to any third party, under any circumstances.

We do not share your personal information with third parties for their own independent marketing purposes.

We may share information in the following circumstances:

• Service providers: We share information with vendors, contractors, and service providers who perform functions on our behalf, including hosting, payment processing, analytics, and communications. These parties are authorized to use your information only as necessary to perform their services for us.
• Legal compliance: We may disclose information when required by law, regulation, legal process, or governmental request, or when we have a good-faith belief that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of any person.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or substantially all of our assets, personal information may be transferred as part of that transaction. We will notify affected users of any such transfer and any material changes to data handling that result from it.
• With your consent: We may share information for any other purpose with your explicit consent.

8 · Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal and financial obligations, resolve disputes, and enforce our agreements. The appropriate retention period depends on the nature of the information, the purposes for which it was collected, and applicable legal requirements.

Purchase records and associated email addresses are retained for the period required by applicable tax, accounting, and commercial record-keeping laws. Support correspondence is retained for as long as reasonably necessary to address your inquiry and for a reasonable period thereafter.

When personal information is no longer required for these purposes, we will delete or anonymize it in a manner consistent with our legal obligations.

9 · Your Rights

9.1  Rights Under GDPR (EU / EEA Residents)

If you are in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where no lawful basis for continued processing exists.
• Restriction: Request that we restrict processing in certain circumstances.
• Portability: Request your data in a structured, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interests.

Our legal bases for processing personal data are: performance of a contract (delivering Services you have purchased), legal obligation (financial and tax record-keeping), legitimate interests (security, fraud prevention, and business operations), and consent (where obtained).

To exercise your GDPR rights, contact us at info@frozenlanternstudios.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

9.2  Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act provides you with the following rights:

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you, our purposes for collecting it, and the categories of third parties with whom it is shared.
• Right to delete: Request deletion of personal information we hold about you, subject to legal exceptions.
• Right to opt out of sale: We do not sell personal information. No action is required, but you are entitled to this confirmation.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email info@frozenlanternstudios.com with the subject line "CCPA Request."

9.3  All Users

Regardless of location, you may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications. We will respond within 30 days.

10 · International Data Transfers

Frozen Lantern LLC is based in the United States. Your information may be stored and processed in the United States or any other country where we or our service providers operate. Data protection laws in these countries may differ from those in your jurisdiction.

By using our Services, you acknowledge that your information may be transferred to and processed in countries outside your own. Where required by applicable law, we implement appropriate safeguards for such transfers.

11 · Age Requirements

Our Services are intended solely for users who are 18 years of age or older. By using our Services or providing us with personal information, you represent and warrant that you are at least 18 years old.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a person under 18, we will take prompt steps to delete it. If you believe we may have collected information from a minor, contact us immediately at info@frozenlanternstudios.com.

12 · Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures are appropriate to the nature of the information and the risks involved.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our Services at your own risk. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

13 · Third-Party Platforms

Our Services may interact with, reference, or process data originating from third-party platforms. These platforms operate independently of Frozen Lantern LLC and are governed by their own terms and privacy policies. We are not responsible for the data practices of any third-party platform.

Our products may process data exported from Epic Games' Fortnite Creator platform. Frozen Lantern LLC is an independent company and is not affiliated with, endorsed by, or sponsored by Epic Games, Inc. Data originating from Epic's platforms is subject to Epic Games' Privacy Policy, available at epicgames.com/privacypolicy.

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14 · Changes to This Policy

We may update this Policy at any time. The current version will always be available at analytics.frozenlanternstudios.com/privacy.html. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

For material changes — including changes that expand how we collect or use personal information — we will provide notice through our Services or, where appropriate, by email to the address associated with your account or purchase. Your continued use of our Services after any update constitutes acceptance of the revised Policy.

Prior versions of this Policy are available upon request at info@frozenlanternstudios.com.

15 · Contact Us

For questions, concerns, or requests regarding this Policy or our data practices:

We aim to respond to all privacy-related inquiries within 30 days of receipt.